Frequently Asked Questions
Amenity Access
Pool/Spa, Gym and Mail locker room
What are the operating hours of the pool?
The pool is open year-round. The hours of operation are generally daily from 10:00 AM - 10:00 PM.
* The access point to the gym requires coming through the pool entry, however, the pool and spa are not to be used before 10 am or after 10pm. The gym is open 24/7 4am - 10pm.
* The mail locker room hours are 24/7.
How many guests can I have at the pool?
Residents are permitted only 1 guest.
Where is the pool located?
The pool is located down the stairs on the East side of the clubhouse and accessible with the key card fob.
To note, when the card reader lights up green turn the hand on the left gate and pull the right gate handle to open.
Is alcohol allowed at the pool?
Yes, alcohol is permitted at the pool for anyone over 21 years old. NO GLASS is permitted in the pool or spa area at any time.
Where can I get an access device?
To refresh a card that is no longer working email the Montevista Manager at montevistamanager@goodwintx.com In the email provide 1) Unit # 2) First and Last name and 3) the grouped 5-digits off the card or fob.
To obtain a new or additional fob, send the same information as above and either approval to charge the owners account $50 or prepare a check made out to Montevista Condominium Community.
- What does the card provide access to:
- The key fob cards allow entry to the pool the gym, and postal locker room.
How long does it take for my request to be fulfilled and how will I receive my device?
The manager can produce or reprogram these cards Monday – Friday and this request can be typically completed same day.
How can I reserve the clubhouse for a party?
The clubhouse can be reserved typically for a 4 hour period. The request is made through TownSq. Once the date and time is reserved, you will need to provide the manager with two checks (or authorization your account may be assessed): Check 1: $200 refundable deposit if clean and left as found. Check 2: $100 will be cashed for the rental fee/s. Checks should be made out to Montevista Condominium Community.
Is alcohol allowed at the clubhouse?
Use of alcohol is permitted at events.
Architectural
How to Request a Water Shut-Off to your Building for Repairs or Remodels
In one email to montevistamanager@goodwintx.com please allow 3 business days in advance and provide:
Date of request. Time – not to start before 9am and not to exceed a 4 hour block of time. Your unit #, name and a contact phone #. And most importantly, the Plumber’s “COI” (Certificate of Insurance, listing Montevista Condos as additional insured). Be sure you recieve an approval in response before commencing with any work.
NOTE: Your plumbing shall be turning the valve to shut the water off & draining the building.
What types of exterior modifications can I make to my unit without requiring approval of the association?
All exterior modifications or improvements shall be approved through the community association’s architectural control process. Email the manager for guidance. Typically include your project type, the materials to be used and photo of those or mock up if possible, scope, dimensions, relevant colors and other pertinent information. If matching like with like, for example painting the front door the same brown color or replacing a window or screen of the same look and material, this will not need approval. Though the best rule of thumb is always “ask to be sure” as you would not want to install something and then it is not approved and you have to go to the time and trouble to take it down or otherwise remove it.
Where do I find my community's architectural modification request form?
There is a formal application form in the Documents section within TownSq. Please complete this form & email it to montevistamanager@goodwintx.com for Board or ARC review & approval.
What's the process for submitting the application? How long does it take to get approval?
The Board will do a general review to see if more information is needed and if not, they will approve at the monthly Board meeting and have the manager provide a formal approval or rejection notice to the owner.
Board Meetings
How do I find out when the next Board meeting takes place?
Board Meeting dates and times are posted for the entire year on TownSq.io in the News and Events section. They are typically the fourth Thursday of the month, at 6:30pm. Notice is also posted each month on TownSq at least 72 hours prior.
Where can I find copies of the most recent Meeting Minutes?
Minutes from the prior month are approved at the next month’s meeting and can be obtained by request from the manager.
Common Area Maintenance
What does the Association maintain and what am I responsible for maintaining?
The association maintains the landscape and all common areas. Windows and screens are owner responsibility.
Patios and patio railings and decks are limited common areas maintained by the HOA.
Where do we report a maintenance issue to a common area in the community?
Post under the maintenance section of TownSq.
What is the trash/waste pick-up schedule for my community?
Recycling is Monday and Fridays through Balcones Recycling. All boxes must be broken down and Styrofoam and plastics removed and placed into the trash. We have cameras on all dumpsters and will fine violators.
Trash pick-up is Monday, Wednesday and Fridays.
What is the bulk pick-up schedule for my community?
You must call an outside vendor like Junk Busters or the Salvation Army for the disposal of any large items such as furniture or appliances. Remodeling materials must be trailered out to the dump. The dumpsters are for regular trash only. We have cameras on all dumpsters and will fine violators.
How do I get electric/gas/water/trash service?
Water is included in your HOA dues and will automatically transfer over to a new owner after a sale. Any other utilities will be set up through City of Austin.
How do I get a mailbox key?
Neither Montevista, nor the US Postal Service maintain the mailbox locks for individual boxes as they are homeowner responsibility. Mailbox keys will either be provided by the previous owner or via having a locksmith install a new lock at the owner's expense.
How often does common area pest control service?
Absolute Pest Control services the common areas every Thursday
Compliance
I just received a violation notice. Who can I talk to about it?
Email or call the manager. Please do not go to the Board; while they are always willing to help, they are volunteers and their time should be respected and protocol followed to contact the manager for property or violation matters.
I need to report an issue with a neighbor's unit.
Please enter the request or message on TownSq. The manager will assess the situation & if necessary liaise with the Board.
Is there a list of do's and don'ts I can give to my tenant?
A copy of the community’s Covenants, Conditions and Restrictions can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
The 2020 Board approved fine schedule is available to all residents on TownSq or by request to the manager.
Please have the owner sign you up as a tenant to have access to TownSq.
Contacts
Who can I reach for help?
We have a team of industry professionals standing by to assist you. Here are the various ways you can reach us:
TownSq App: Submit a request via our web and mobile application.
Customer Service Team: Available Monday-Friday, 8:00 AM-6:00 PM.
855-289-6007 or at info@goodwintx.com
Live Chat is also available on our website at www.goodwintx.com
Tamara Atchison, Montevista Manager: by phone at 512-205-2122 or by email at montevistamanager@goodwintx.com.
This phone and email is monitored by the manager for non-emergency communication.
For emergencies please call Customer Service 24/7 at:
855-289-6007
How can I reach the Board of Directors?
You are invited to address the Board of Directors at the next scheduled Board Meeting or by submitting a request via TownSq or emailing the manager to assist or forward your email on to the volunteer Board. Please keep in mind these folks are volunteers and we should be mindful of their time and privacy in general. Try to come to the property manager first with any questions or concerns.
Documents
Where can I find the governing documents of the association?
A copy of the community’s governing documents can be found on your community’s website by visiting www.goodwintx.com and entering your community name in the “Find My Community Page” field at the top right corner of our webpage.
Financial
What is my balance?
You can view your account balance by logging in to TownSq. You may also request your balance by contacting our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com
How do I pay my assessment?
For your convenience, we offer several payment options:
Option 1: Mail-In Your Payment to the following address:
(AMCC) – Montevista Condominiums
c/o Goodwin Processing Center
PO Box 93447
Las Vegas, NV 89193-3447
Option 2: TownSq website (www.townsq.io) or mobile application. Your account balance is also available by accessing your TownSq account.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Option 3: Bank Bill Pay Service - If you use a bill payment service that automatically makes payments for you, please change the name of the payee and the address for payment to the PO Box address referenced above. You will need to note your account number and association code (ENTER CODE HERE) in the memo section of your check.
Can I pay my assessment with a credit/debit card?
Yes, credit/debit cards are accepted through TownSq.
From the web:
Login to TownSq at https://app.townsq.io/login
From the top of your home page feed, select the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
From the TownSq App:
From the top of your mobile feed, choose the account you’d like to make a payment on.
Click “make a payment” to choose from a menu of options including pay your open balance, set up a recurring payment or make a one-time custom payment.
TownSq offers both ACH and debit/credit card payment options. When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
What is my property code?
Your Property Code is AMCC
What is the Management ID?
6587
When is my assessment due?
Payment needs to be received and posted by the 10th of every month, so if mailing please plan accordingly and send around the 1st of the month.
Are there any fees associated with online payments?
When making credit card payments online, there is a $1 convenience fee plus 3.5% of the total payment amount. This fee is based on your assessment. When making a payment via e-check, there is a $1 convenience fee.
Why does my account show a negative number?
A negative number means that you have a credit balance.
I received a letter about a past due assessment. Who can I talk to about these fees?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
Who can I talk to about setting up a payment plan?
Contact our team at delinquencies@goodwintx.com. A member of our team will be happy to assist you however possible.
How do I update my Western Alliance payment information?
To update existing Western Alliance recurring payments, click here.
How do I cancel my Western Alliance auto draft?
To update existing Western Alliance recurring payments, click here.
What is my assessment paying for?
Your community’s assessment pays for the operating expenses of the association. This can include utilities, road maintenance, landscaping, amenity maintenance, insurance, etc..
Where can I find my account number?
You can find your account number in your billing statement or coupon book. If you cannot locate your account number, please contact our Customer Service team at 855-289-6007.
Insurance
My lender is asking for a copy of the association's insurance. Where do I get this information?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
How do I add my property to reflect on the insurance certificate?
Contact the Association’s Insurance Agent:
Owner Information
How do I update my contact information/mailing address?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com. You can also submit a request through TownSq.
Resales
How do I get a lender questionnaire completed?
Lender questionnaires can be ordered via Community Archives at: https://marketplace.communityarchives.com/login
How much does a lender questionnaire cost?
Visit the Community Archives at: https://marketplace.communityarchives.com/login
Where do I obtain a resale certificate?
Resale Certificates can be ordered via Community Archives at: https://marketplace.communityarchives.com/login
I'm the Lender and would like to get a statement. Is there a charge for this?
A statement can be ordered via Community Archives at: https://marketplace.communityarchives.com/login
Rules/Regulations
What is the community's rental/leasing policy?
Minimum of 90 days lease. Leases should be emailed upon each renewal to montevistamanager@goodwintx.com
What is the community's pet policy?
Dogs of all breeds and sizes are permitted. Not more than 2 dogs or cats per unit. Birds cannot be left outside to spill bird seed that attracts rodents.
What is the community's parking policy?
All parking spots, covered or uncovered are specifically assigned and this legal document and assignments can be found as part of the governing documents. Garages are the only thing that can be sold or transferred. Visitor parking is for visitors only. Visitor’s vehicles must move visibly every 24 hours. If you need an extension for a guest, contact the manager directly to obtain a parking pass. Towing is enforced by the manager only.
Skateboarding is not permitted on any community roads.
TownSq
What is TownSq?
TownSq is an all-in-one mobile app designed to help you connect, collaborate and stay up-to-date with your community – any time on any device. TownSq streamlines operations for board members and simplifies community living for homeowners. With TownSq you can:
- Easily communicate with neighbors, community managers, and board members
- Manage your account and pay online
- Get up-to-date community news and events
- Request and review status of service inquiries
- Participate in community polls
- Access community forms and documents
- And more…
How do I register for TownSq?
Registering for TownSq is fast and easy. Follow the steps below to get started:
- Visit https://app.townsq.io/ais/sign-up
- Enter your Account Number and Zip code (Physical property address)
- Provide your email address and create a password
I'm getting an error when I try to register for TownSq. Can you help?
Contact our Customer Service team Monday-Friday, 8:00 AM-6:00 PM by phone, 855-289-6007, or via email at info@goodwintx.com. Live Chat is available on our website at www.goodwintx.com.
How do I change my email preferences for TownSq notifications?
Once you have logged in to TownSq, you can edit your notification preferences by editing your profile. To edit your profile, click on your name in the top right-hand corner of the TownSq page and a drop down will appear with the “Edit Profile” link.
How do I submit a request in TownSq?
Once you have logged in to TownSq, click the “Requests” link on the menu bar on the left-hand side of your screen.
I forgot my TownSq password, how can I reset it?
Visit https://app.townsq.io/user-recovery to reset your password.